Kata
is an experienced User Experience Researcher, her main interest lies in UX strategy and processes. She has years of experience designing developer portals: define architectural decisions, establish content-driven design processes, and UX research based iterative development. She is the Director of UX at platformOS and a University Lecturer of a UXD course. She is passionate about research and her psychology Ph.D. helps her to think globally about a product.
Diana
is an experienced Technical Writer specialized in developer documentation. She is co-author of the Drupal 8 User Guide, and as the Director of Documentation at platformOS, she developed the documentation processes for the multiple award winning platformOS Developer Portal. She manages all phases of the editorial workflow, creates templates, incorporates best practices, and writes, edits, and reviews content.
This article is a case study of how the platformOS team has researched, developed, and iteratively adjusted their onboarding processes over more than three years to eventually create the multiple award winning developer experience they provide today.
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